FAQ

Frequently Asked Questions (FAQ)

1. What countries do you ship to?

We currently ship to the United States, Australia, Canada, and New Zealand.

2. What are your shipping rates?

We offer free shipping on orders above $50. For orders below $50, standard shipping rates apply and will be calculated at checkout.

3. How can I contact Donjane for support?

You can reach us via email at contact@donjane.com or by phone at +1 (657) 363-2534.

4. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. For more details, please refer to our Refund Policy.

5. Do you offer international shipping?

Currently, we ship to the United States, Australia, Canada, and New Zealand. We are working on expanding our shipping destinations in the future.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

7. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

8. How can I stay updated on new collections and exclusive offers?

Subscribe to our newsletter to be the first to know about new collections and exclusive offers. You can sign up on our website.

9. Is there an age requirement to purchase from Donjane?

Yes, customers must be at least 18 years old to make a purchase from our store.

10. Where can I find more information about your policies?

For detailed information, please refer to our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service available on our website.

If you have any other questions or need further assistance, feel free to contact us.