Everything You Need to Know About Shopping with Donjane!
Shopping with Donjane? We got you. From sizing and shipping to styling tips and our no-returns policy — this is your go-to customer guide.
Whether you’re eyeing that curve-loving dress, bold men’s streetwear, or statement jewelry for your next beach trip, here’s everything you need to know before you hit “add to cart.”
FAQ
What countries do you ship to?
We currently ship to a wide range of international destinations. Whether you're in the U.S. or shopping globally, Donjane has you covered.
🌍 Countries We Ship To Include:
🇺🇸 United States (including P.O. Boxes, APO/FPO, Guam, Puerto Rico, American Samoa, U.S. Virgin Islands)
🇦🇺 Australia | 🇨🇦 Canada | 🇯🇵 Japan | 🇳🇬 Nigeria | 🇸🇬 Singapore
🇦🇹 Austria | 🇫🇷 France | 🇲🇽 Mexico | 🇪🇸 Spain
🇧🇪 Belgium | 🇩🇪 Germany | 🇲🇦 Morocco | 🇵🇱 Poland
🇸🇪 Sweden | 🇧🇷 Brazil | 🇭🇺 Hungary | 🇳🇱 Netherlands
🇵🇹 Portugal | 🇧🇬 Bulgaria | 🇮🇹 Italy | 🇳🇿 New Zealand
🇬🇧 United Kingdom
⚠️ We do not currently ship to:
🇵🇰 Pakistan | 🇸🇦 Saudi Arabia | 🇦🇪 United Arab Emirates
For the most up-to-date list of destinations, please check our Shipping & Delivery Policy.
What are your shipping rates?
We offer free shipping on orders above $50. For orders below $50, standard shipping rates apply and will be calculated at checkout.
How can I contact Donjane for support?
You can reach us via email at contact@donjane.com or by phone at +1 (657) 363-2534 or via our chatbot who we pay attention to at all times!
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. For more details, please refer to our Refund Policy.
Are Donjane’s prices affected by tariffs or global events?
At Donjane, we closely monitor international supply chains and global market conditions to keep our pricing fair and consistent. While factors like U.S. tariffs and political instability can impact global trade, we work with multiple suppliers and fulfillment partners to minimize disruptions. Our goal is to provide you with high-quality fashion at honest prices — without passing unpredictable costs onto you. If any changes occur that affect pricing or availability, we’ll communicate transparently.
Still Got Questions? We’ve Got You.
Looking for answers about plus-size fits, bold beachwear, men’s 80s-style outfits, or how to shop Donjane worldwide? This FAQ is your fashion lifeline.
Whether you’re a first-time shopper or already obsessed, The Donjane Edit is your guide to style, sizing, and smart shopping. Still stuck? Our team is just a message away — because fashion should never leave you guessing.